Return and repair management system and method

Telecommunications – Radiotelephone system – Special service

Reexamination Certificate

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Details

C455S414100, C455S423000, C455S424000, C705S001100, C705S026640

Reexamination Certificate

active

07493107

ABSTRACT:
A return and repair management system enables transactions between multiple end-users, customers, repair centers, and return for credit destinations. The return and repair management system may be affiliated with an administrator that facilitates processes between system entities. The transactions may involve the return and repair of telecommunications equipment, such as telephone handsets and accessories. The return and repair management system may provide an interactive user interface (UI), such as a Web page, for the end-users, customers, repair centers, and administrator. By interfacing with the UI, an end-user or customer may generate a handset request or accessory request.

REFERENCES:
patent: 6975937 (2005-12-01), Kantarjiev et al.
patent: 2002/0010689 (2002-01-01), Tibbs et al.
patent: 2004/0172260 (2004-09-01), Junger et al.
patent: 2005/0114221 (2005-05-01), Walters et al.
patent: 2005/0222911 (2005-10-01), Kerker et al.

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