Electrical computers and digital processing systems: multicomput – Computer conferencing – Demand based messaging
Reexamination Certificate
2011-08-23
2011-08-23
Shaw, Peling A (Department: 2444)
Electrical computers and digital processing systems: multicomput
Computer conferencing
Demand based messaging
C709S204000, C707S999107
Reexamination Certificate
active
08005900
ABSTRACT:
System and techniques are described for retrieving information relating to a received electronic message. Upon receipt of an incoming electronic message in a computer system, meta information stored in the computer system is accessed. The meta information identifies a first pre-selected class of a plurality of classes of stored fact information. A portion of the stored fact information that is a member of the first pre-selected class is retrieved. The retrieved portion of the stored fact information is stored in an electronic file that is associated with the incoming electronic message such that a rule for processing the incoming electronic message can be applied to the retrieved portion.
REFERENCES:
patent: 5917489 (1999-06-01), Thurlow et al.
patent: 7130885 (2006-10-01), Chandra et al.
patent: 2004/0064512 (2004-04-01), Arora et al.
patent: WO01/06435 (2001-01-01), None
Siebel Product Description, “Siebel email Response Value Proposition”, printed from htt://www.siebel.com/products/service/web—serive/email—response on Oct. 23, 2003, 6 pages.
Fish & Richardson P.C.
SAP Aktiengesellschaft
Shaw Peling A
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