Data processing: database and file management or data structures – Database design – Data structure types
Reexamination Certificate
2007-01-23
2009-12-01
Rones, Charles (Department: 2164)
Data processing: database and file management or data structures
Database design
Data structure types
Reexamination Certificate
active
07627551
ABSTRACT:
A computer implemented method for using case-based reasoning (CBR) information retrieval processes is provided. The method includes: accessing a data model including symptom attributes and solution attributes; receiving a query from a requestor specifying one or more values for one or more of the symptom attributes; executing the query including searching a database of archive records that are not structured to facilitate CBR for the specified symptom attribute values and receiving a subset of the archive records that include the specified values; determining values associated with one or more of the solution attributes for each of the records in the subset; and creating a temporary case record for each of the records in the subset, each of the temporary case records comprising a pointer to the corresponding record in the subset and a heading section including the symptom attributes, the specified symptom attribute values, the solution attributes, and the solution attribute values associated with the corresponding record in the subset, thereby creating a temporary case base from archive records in real time in response to the values specified in the query.
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GM Global Technology Operations Inc.
Quader Fazlul
Rones Charles
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