Response time evaluation unit

Details Response time evaluation unit Response time evaluation unit

1990-08-22

1993-08-31

Dwyer, James L.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 34, 379 69, 379266, 379309, 379113, H04M 322, H04M 164

Patent

active

052415848

ABSTRACT:
The present invention automatically initiates a telephone call to a given destination. At the same time, the progress of the call is monitored. The time of a ring back and voice answer received from the destination are recorded to an output file. At the end of the voice answer, a pre-recorded voice message is sent by the system to the person answering at the destination. Thereafter, the recorded data is used to determine the response time for that particular telephone destination. A plurality of destinations can be tested.

REFERENCES:
patent: 4122308 (1978-12-01), Weinberger et al.
patent: 4599493 (1986-07-01), Cave
patent: 4602129 (1986-07-01), Matthews et al.
patent: 4713835 (1987-12-01), Bond et al.
patent: 4858120 (1989-08-01), Samuelson

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