Response advisor for a call handling system

Details Response advisor for a call handling system Response advisor for a call handling system

2011-07-12

2011-07-12

Ramakrishnaiah, Melur (Department: 2614)

Telephonic communications

Emergency or alarm communications

C379S042000, C379S045000, C379S201010, C379S201030

Reexamination Certificate

active

07978826

ABSTRACT:
Systems and methods are presented for handling calls. In one embodiment of the invention, a call handling system is configured for handling a variety of emergency and/or non emergency related calls. The call handling system may enable recognition of and response to received call information. The call handling system comprises a call interface configured for receiving the call information. A processor is communicatively coupled to the call interface and configured for processing the call information to initiate a protocol. This protocol may, as it progresses, be used to generate data for use in a CAD system. The CAD system may subsequently dispatch responders based on the generated data. The call handling system includes an advisory component that recommends a type of dispatch and a risk assessment. The call handling system also includes a build component that allows for the generation of protocols.

REFERENCES:
patent: 2002/0004729 (2002-01-01), Zak et al.
patent: 2004/0085218 (2004-05-01), Pecora
patent: 2004/0107125 (2004-06-01), Guheen et al.
patent: 2004/0139175 (2004-07-01), Lin
patent: 2007/0055559 (2007-03-01), Clawson

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