Electrical computers and digital processing systems: multicomput – Computer conferencing – Demand based messaging
Reexamination Certificate
2005-01-03
2010-02-02
Won, Michael (Department: 2455)
Electrical computers and digital processing systems: multicomput
Computer conferencing
Demand based messaging
C709S205000, C709S207000
Reexamination Certificate
active
07657600
ABSTRACT:
One implementation provides a method of replying to a user electronic mail (email) message sent from a user within a system that processes incoming user email messages and delivers responses to these incoming user email messages. The method includes processing a user email message sent from a user to determine its content. A response based on the content of the user email message is then created. The response is delivered to the user along with a request for feedback regarding quality of the response to the user. Any returned feedback from the user is received. The returned feedback or an absence of returned feedback within a predetermined period of time is processed to determine if additional response is to be sent to the user.
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Fish & Richardson P.C.
SAP Aktiengesellschaft
Won Michael
LandOfFree
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