Reproduction of a voice and video session

Details Reproduction of a voice and video session Reproduction of a voice and video session

1997-09-15

1999-11-23

Woo, Stella

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379 9314, 379265, 379 9321, 379 9325, 348 15, H04M 1100

Patent

active

059913738

ABSTRACT:
A communication system for reproducing a voice and video session includes a call center having a voice server and a video server. The call center also includes agent and supervisor workstations with computers and associated voice instruments. The voice server records and communicates voice segments associated with the session using a voice path. The computers at the agent and supervisor workstations retrieve the video segment captured and stored by the video server, and display the video segment adjusted in time to reproduce the session.

REFERENCES:
patent: 5119474 (1992-06-01), Beitel et al.
patent: 5351276 (1994-09-01), Doll, Jr. et al.
patent: 5442390 (1995-08-01), Hooper et al.
patent: 5535256 (1996-07-01), Maloney et al.
patent: 5621789 (1997-04-01), McCalmont et al.
patent: 5704030 (1997-12-01), Kanzaki
patent: 5737531 (1998-04-01), Ehley
patent: 5748499 (1998-05-01), Tryeblood
European Search Report; all, Jan. 19, 1999.
Kimiaki Shoji; "Development of Video Communications Products for an Expanding Range of Uses"; NTT Review; all, Nov. 1995.
Louise Lamont, et al; "Synchronization of Multimedia Data for a Multimedia News-on-Demand Application"; IEEE Journal on Selected Areas in Communications; all, Jan. 1, 1996.

Affiliated with

Also associated with

Rating

Reproduction of a voice and video session does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Reproduction of a voice and video session, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Reproduction of a voice and video session will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1231034