Reporting dial-up access problems using a real-time...

Details Reporting dial-up access problems using a real-time... Reporting dial-up access problems using a real-time...

2004-09-10

2010-02-09

Tran, Phuc (Department: 2471)

Multiplex communications

Fault recovery

C379S022030, C379S207150

Reexamination Certificate

active

07660233

ABSTRACT:
A method for reporting and responding to dial-up connectivity problems can include the step of establishing a voice connection between a caller and an automated response system. The caller can be automatically prompted for a dial-up access number that is problematic for the caller. A determination can be automatically made as to whether the received dial-up access number is valid. A potential problem can be automatically reported to a network operations center responsible for the access number via a data connection. The caller can be automatically presented with at least one alternative dial-up access number via the voice connection.

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