Remote support for computer or other electronic device

Details Remote support for computer or other electronic device Remote support for computer or other electronic device

2007-03-20

2007-03-20

Nguyen, Cao (Kevin) (Department: 2173)

Data processing: presentation processing of document, operator i

Operator interface

For plural users or sites

C709S227000

Reexamination Certificate

active

10417675

ABSTRACT:
A technique for supporting a user of a first device coupled to a second device of a support agent. A current screen image of the first device is sent to the second device. The second device displays the current screen image of the first device. The agent device determines the position of an input icon to be displayed on the current screen image, and the position is sent to the first device. The first device displays an input icon on the current screen image on the first device based on the position. The second device also determines how the user should operate the input icon on the first device. Corresponding operation information is transferred to the first device.

REFERENCES:
patent: 5771039 (1998-06-01), Ditzik
patent: 6196846 (2001-03-01), Berger et al.
patent: 6359892 (2002-03-01), Szlam
patent: 2002/0161895 (2002-10-01), Applah et al.
patent: 2003/0009537 (2003-01-01), Wang

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