Electrical computers and digital processing systems: multicomput – Computer network managing – Computer network monitoring
Reexamination Certificate
2007-10-23
2007-10-23
Najjar, Saleh (Department: 2155)
Electrical computers and digital processing systems: multicomput
Computer network managing
Computer network monitoring
C709S203000, C709S217000, C709S223000, C714S001000, C714S002000, C714S025000, C714S044000
Reexamination Certificate
active
09987487
ABSTRACT:
A remote site managing system for centrally managing computers and peripheral devices of a customer, is provided. In the event that there is trouble with equipment in the office to be serviced, and a customer in the office notifies the maintenance service company of the trouble by telephone (i.e., a center call), the remote site managing system deals with the trouble in an appropriate manner, and dispatches maintenance (either dispatching service personnel or commissioning the maintenance to another service company) in a smooth manner.
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Hara Hiroyuki
Hirose Junichi
Katayama Kojiro
Kawashima Makoto
Nakamura Shin-ichi
Fitzpatrick ,Cella, Harper & Scinto
Ismail Shawki S
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