Remote service system

Details Remote service system Remote service system

1998-10-22

1999-08-03

Chan, Wing F.

Telephonic communications

Composite substation or terminal

348 14, 379 21, H04M 1100

Patent

active

059334797

ABSTRACT:
A remote service system provides reduced down time of serviced equipment, provides quicker service availability, and provides more experienced service technicians virtually on site. By using high tech video links over conventional phone lines, utilizing two-way wireless audio and visual communication in real time, technicians at a central site can see exactly what the customer's maintenance person is seeing. This allows an untrained technician or someone unfamiliar with the device to be the eyes, ears and hands of the technician at the central site. The maintenance person can then be talked through the steps of the repair process. This enhances the capabilities of existing personnel, thus reducing labor costs, service calls, and down time.

REFERENCES:
patent: 5528285 (1996-06-01), Morikawa et al.
patent: 5760824 (1998-06-01), Hicks, III

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