Electrical computers and digital processing systems: multicomput – Miscellaneous
Reexamination Certificate
2007-08-21
2007-08-21
Pwu, Jeffrey (Department: 2143)
Electrical computers and digital processing systems: multicomput
Miscellaneous
C709S228000, C707S793000, C707S793000, C707S793000, C714S046000, C714S048000
Reexamination Certificate
active
09705478
ABSTRACT:
A process is provided for identifying and managing support service applications associated with consumer electronic devices. The process is executed by a gateway device communicatively coupled with each of the electronic devices via a home network, the gateway device being operative to access the Internet and being communicatively coupled with a display unit. The process includes the steps of: determining device ID information associated with a selected one of the electronic devices for which a support service application is required; providing the device ID information to a selected server computing system via the Internet; downloading a support service application associated with the selected device from the selected server computing system; and executing the downloaded support service application at the gateway device to provide a remote interactive support service process for the selected device. The support service may include a remote interactive manual service providing educational instructions to a user of the home network system regarding operation of a selected device, a remote interactive maintenance/diagnostic service for instructing a home network system user in solving maintenance problems associated with a selected device, or a combination remote interactive manual/maintenance/diagnostic service.
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Office Action dated Oct. 18, 2004 in U.S. Appl. No. 09/705,472.
Dara-Abrams Joseph Alexander
Gaxiola David Gabriel
Hofrichter Klaus
Haverstock & Owens LLP
Jeam-Gilles Jude
Pwu Jeffrey
Sony Electronics Inc.
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