Remote diagnosis system and method for an image forming apparatu

Details Remote diagnosis system and method for an image forming apparatu Remote diagnosis system and method for an image forming apparatu

1998-07-27

2000-02-29

Royer, William

Electrophotography

Remote monitoring

399 9, 399 18, 399 81, G03G 1500

Patent

active

06032001&

ABSTRACT:
A remote diagnosis system including a plurality of image forming apparatus each having a trouble informing device, and a central controller for receiving data including a trouble indicator indicative of a problem which may or has occurred in each of the image forming apparatus and for responding to this data. Also included is a data communication apparatus, connected to each of the plurality of image forming apparatus and the central controller, for receiving the data including the trouble indicator from each of the plurality of image forming apparatus, and for transmitting this data to the central controller. The remote diagnosis system further includes a trouble classifying device for classifying causes of trouble which may occur in each of the image forming apparatus. In addition, the data communication apparatus collects data classified by the classifying device.

REFERENCES:
patent: 5282127 (1994-01-01), Mii
patent: 5325156 (1994-06-01), Ulinski
patent: 5543892 (1996-08-01), Hirata et al.
patent: 5715496 (1998-02-01), Sawada et al.

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