Remote diagnosis of copy quality defects

Details Remote diagnosis of copy quality defects Remote diagnosis of copy quality defects

1993-07-30

1994-11-15

Grimley, A. T.

Photocopying

Contact printing

Light boxes

355200, 355204, 355208, G03G 2100

Patent

active

053653106

ABSTRACT:
A method for remotely diagnosing copy quality defects. The image scanner on a system reprographics machine, or other digital copier, is used to scan a document that has a copy quality defect. Information about the problem, which may include the scanned image itself as well as machine related parameters resident in non-volatile memory, is then transmitted to a host computer that can diagnose the problem. The diagnosis and instructions for correcting the defect are thereupon given either to a service representative or transmitted back to the user, who can then correct the problem. In some instances, the problem can be fixed remotely by adjusting non-volatile memory values using the Remote Interactive Communications (RIC) network or other similar communications network between the host computer and the defective system reprographic machine.

REFERENCES:
patent: 4583834 (1986-04-01), Seko et al.
patent: 5038319 (1991-08-01), Carter et al.
patent: 5057866 (1991-10-01), Hill, Jr. et al.
patent: 5077582 (1991-12-01), Kravette et al.
patent: 5214772 (1993-05-01), Weinberger et al.
patent: 5257069 (1993-10-01), Hirata et al.

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