Remote data access for operator assistance calls

Details Remote data access for operator assistance calls Remote data access for operator assistance calls

1995-04-12

1997-11-04

Kuntz, Curtis

Telephonic communications

With usage measurement

Call charge metering or monitoring

379210, 379221, 379230, 379260, H04M 342, H04M 700, H04M 300

Patent

active

056848676

ABSTRACT:
A method and apparatus for serving operator assistance calls from a remote operator assistance system but using the data base of the normal serving operator assistance system to verify the capability of the caller to place the desired call. The call is routed to the remote system where, for example, a specialized operator team, such as a Spanish speaking team, serves calls from an entire region or nation. The remote system accesses the data base of the normal serving system to obtain the data, describing the attributes of the caller, necessary to minimize the number of calls that are fraudulently completed.

REFERENCES:
patent: 5287403 (1994-02-01), Atkins et al.
patent: 5353335 (1994-10-01), D'Urso et al.
patent: 5506893 (1996-04-01), Buscher et al.
patent: 5550899 (1996-08-01), McLeod et al.
patent: 5555290 (1996-09-01), McLeod et al.
patent: 5574780 (1996-11-01), Andruska et al.
patent: 5586175 (1996-12-01), Hogan et al.

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