Real-time, on-line, call verification system

Details Real-time, on-line, call verification system Real-time, on-line, call verification system

1996-02-20

1999-02-02

Weaver, Scott L.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 8813, 379265, H04M 164

Patent

active

058675590

ABSTRACT:
In a call verification system, a telephone switch conference bridge couples the agent/client conversation to a multi-processor sound-and-screen server, which digitally stores the agent-client conversation. When the agent completes inputting data to the client record, at least the updated portion of the client record is also coupled to the sound-and-screen server. The sound-and-screen server includes a data base manager that correlates storage of the client record with the conversation recording. In the verification operation, the sound and screen server operating in a multi-processing mode can fetch a conversation recording and the corresponding transaction record from memory while simultaneously recording new conversations and their associated records.

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