Real time meeting setup service

Details Real time meeting setup service Real time meeting setup service

2011-01-11

2011-01-11

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Special services

C379S265010, C705S026640, C705S027200

Reexamination Certificate

active

07869583

ABSTRACT:
A method of automatically organizing a meeting can include selecting a customer profile associated with a customer, identifying a representative according to the customer profile, and determining an availability for the representative based upon context information for the representative. The method further can include scheduling a meeting between the customer and the representative based upon the availability of the representative, and storing the meeting. A measure of availability for the representative can be determined according to the context information and a rating for the customer can be determined. A determination that the representative is not available can be overridden according to the measure of availability for the representative and the rating for the customer.

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