Real time customer service data manipulation to allow...

Details Real time customer service data manipulation to allow... Real time customer service data manipulation to allow...

2006-07-18

2006-07-18

Tieu, Benny Quoc (Department: 2642)

Telephonic communications

Special services

Service trigger

C379S201030, C379S201120

Reexamination Certificate

active

07079639

ABSTRACT:
A system for providing multiple call processing services to a customer includes a first call processor configured to provide a first call processing service; a second call processor configured to provide a second call processing service; and a feature manager in communication with the first and second call processors, the feature manager being configured to receive a query message generated in response to a trigger associated with a telephone call and to direct the first and second call processors to provide the first and second call processing services.

REFERENCES:
patent: 5999610 (1999-12-01), Lin et al.
patent: 6532285 (2003-03-01), Tucker et al.
patent: 6700968 (2004-03-01), Tucker et al.

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