Real time customer service data manipulation to allow...

Telephonic communications – Special services – Service trigger

Reexamination Certificate

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Details

C379S201030, C379S201120

Reexamination Certificate

active

06882718

ABSTRACT:
A system for providing multiple call processing services to a customer includes a first call processor configured to provide a first call processing service; a second call processor configured to provide a second call processing service; and a feature manager in communication with the first and second call processors, the feature manager being configured to receive a query message generated in response to a trigger associated with a telephone call and to direct the first and second call processors to provide the first and second call processing services.

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