Rapid response to user input at a telecommunications terminal

Details Rapid response to user input at a telecommunications terminal Rapid response to user input at a telecommunications terminal

2011-08-02

2011-08-02

Hong, Harry S (Department: 2614)

Telephonic communications

Plural exchange network or interconnection

Multi-pbx interconnection

C379S207020, C455S554100, C455S555000

Reexamination Certificate

active

07991143

ABSTRACT:
An apparatus and methods are disclosed for use by organizations that have PBXs at a plurality of sites. The invention pertains to cell phone calls from an affiliated terminal to her “home” private branch exchange. For example, an employee who works at the Chicago branch office might call the Chicago office's PBX to invoke a feature such as setting up call forwarding, retrieving voice mail, etc. Such calls might be automatically and transparently directed to another PBX when it is advantageous to do so. In the illustrative embodiment, the need or desirability to redirect such calls to another PBX is ascertained while the caller is still in the process of entering all of the required calling information. The effect of assessing whether to redirect the call in parallel with the caller entering the information is to reduce the delays otherwise experienced by the caller when placing calls outside of the enterprise area served by the home private branch exchange.

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Domingos, Luis, “EP Application No. 08001029.1 European Search Report Jul. 17, 2009”, , Publisher: EPO, Published in: EP.

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