Data processing: speech signal processing – linguistics – language – Speech signal processing – Application
Reexamination Certificate
2006-11-28
2006-11-28
Opsasnick, Micheal N. (Department: 2626)
Data processing: speech signal processing, linguistics, language
Speech signal processing
Application
C704S270100, C379S088010, C379S088040
Reexamination Certificate
active
07143039
ABSTRACT:
A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.
REFERENCES:
patent: 5283888 (1994-02-01), Dao
patent: 5566272 (1996-10-01), Brems et al.
patent: 5745877 (1998-04-01), Nijmam
patent: 5771276 (1998-06-01), Wolf
patent: 5774859 (1998-06-01), Houser et al.
patent: 5787414 (1998-07-01), Miike et al.
patent: 5822405 (1998-10-01), Astarabadi
patent: 5844158 (1998-12-01), Butler et al.
patent: 5873064 (1999-02-01), De Armas
patent: 5875429 (1999-02-01), Douglas
patent: 5878118 (1999-03-01), Mohr
patent: 5884262 (1999-03-01), Wise et al.
patent: 5884265 (1999-03-01), Squitteri
patent: 5901246 (1999-05-01), Hoffberg et al.
patent: 5903867 (1999-05-01), Watari et al.
patent: 5915001 (1999-06-01), Uppaluru
patent: 5953392 (1999-09-01), Rhic
patent: 5953700 (1999-09-01), Kanevsky et al.
patent: 5960394 (1999-09-01), Gould et al.
patent: 5983187 (1999-11-01), Haddock
patent: 6014428 (2000-01-01), Wolf
patent: 6026153 (2000-02-01), Fuller et al.
patent: 6067348 (2000-05-01), Hibbeler
patent: 6185535 (2001-02-01), Hedin et al.
patent: 6453164 (2002-09-01), Fuller et al.
patent: 6484263 (2002-11-01), Liu
patent: 6505161 (2003-01-01), Brems
patent: 6643362 (2003-11-01), Hogan et al.
patent: 6732078 (2004-05-01), Luomi et al.
patent: 6807574 (2004-10-01), Partovi et al.
patent: 6970915 (2005-11-01), Partovi et al.
patent: 2003/0147518 (2003-08-01), Albal et al.
patent: 0 889 627 (1999-01-01), None
patent: WO 98/56154 (1998-12-01), None
B. Mazor et al., “The Design of Speech-Interactive Dialogs for Transaction-Automation Systems”, Feb. 17, 1995, GTE Laboratories Inc., 40 Sylvan Rd., Waltham MA 02254, USA.
Gardner-Bonneau, “Human Factors and Voice Interactive Systems”, 1999, Kluwer Academic Publishers, 101 Philip Dr., Norwell, MA 02061 USA.
Mazor et al., “OASIS-A Speech Recognition System for Telephone Servive Orders”, 1994, GTE Laboratories Inc., 40 Sylvan Rd., Waltham MA 02254, USA.
Hemphill et al., “Speech-Aware Multimedia”, Spring 1996, IEEE Multimedia.
Lau et al., “Webgalaxy: Beyond Point and Click—A Conversational To a Browser”, 1997, Computer Networks and ISDN Systems 29.
“VOXML 1.0 Application Development Guide”, Sep. 1998, Motorola, Inc., Consumer Applications and Services Division, 55 Shurman Blvd., Ste. 600, Naperville, IL 60563 USA.
Hemphill et al., “Surfing the Web by Voice”, Nov. 1995, ACM Multimedia '95, San Francisco, CA.
J. Markowitz, “Using Speech Recognition”, 1996, Prentice-Hall Inc., Upper Saddle River, NJ 07458.
T.V. Raman, “Cascaded Speech Style Sheets”, Sep. 1997, Computer Networks and ISDN Systems, vol. 29, Nos., 8-13.
Kondo et al., “Surfin' The World Wide Web With Japanese”, 1997, 1997 IEEE International Conference on Acoustics, Speech, and Signal Processing.
Rudnicky et al., “Spoken Language Recognition in an Office Management Domain”, 1991, ICASSP 91, vol. 2.
“Voice XML Forum”, Aug. 17, 1999, Version 0.9.
Hindus et al., “Capturing, Structuring, and Representing Ubiquitous Auido”, ACM Transactions on Information Systems, vol. 11, No. 4, Oct. 1993.
Seneff et al., “Galaxy-II: A Reference Architecture for Conversational System Development”, Spoken Language Systems Group, Laboratory for Computer Science, Massachusetts Institute of Technology, Cambridge MA 02139 USA.
“Voice Augmented Menu Automated Telephone Response System”, Feb. 1995, IBM Technical Disclosure Bulletin.
“Integrated Audio-Graphics User Interface”, Apr. 1991, IBM Technical Disclosure Bulletin.
Hindus et al., “Ubiquitous Audio: Capturing Spontaneous Collaboration”, Nov. 1992, CSCW '92, ACM Press.
Chris Schmandt, “Phoneshell: The Telephone as Computer Terminal”, 1993, Conference on Multimedia '93, pp. 373-382.
Paul Resnick, “Hyper Voice, A Phone Based CSCW Platform”, Nov. 1992, CSCW '92, ACM Press.
Paul Resnick, “Phone-Based CSCW: Tools and Trials”, ACM Transactions on Information Systems, vol. 11, No. 4, Oct. 1993.
Resnick et al., “Skip and Scan: Cleaning Up Telephone Interfaces”, May 1992, CHI '92, Conference Proceedings.
Goddeau et al., “A Form-Based Dialogue Manager For Spoken Language Applications”, Oct. 1996, ICSLP 96, Conference on Spoken Language Processing.
Co-pending U.S. Appl. No. 09/466,236, filed Dec. 17, 1999; entitled: “Method and Apparatus for Electronic Commerce Using a Telephonic Interface,” 70 pages.
Alpert David Bryan
Bailey Darby McDonough
Bailey Scott James
Brathwaite Roderick Steven
Davis Angus Macdonald
Harrity & Snyder LLP
Opsasnick Micheal N.
Tellme Networks, Inc.
LandOfFree
Providing menu and other services for an information... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Providing menu and other services for an information..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Providing menu and other services for an information... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3646128