Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Patent
1998-01-12
2000-12-26
Weaver, Scott L.
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
379207, H04M 342
Patent
active
061671193
ABSTRACT:
An intelligent telephone network provides personalized communication services based on subscriber prescribed double speech signal processing of utterances of both calling and answering parties on a subscriber line having multiple subscribers with a single directory number. Specifically, when one of the multiple subscribers has personalized voice mail service and a busy
o answer call is received, the network uses speech processing of an utterance of the calling party to identify a customer service profile of the called party in the terminating switch. This contains instructions inviting storage of a voice message left by the caller. Upon the subscriber going off-hook, the customer profile of the subscriber line is installed in the switch. The subscriber transmits an utterance and the personalized customer profile of the subscriber is identified by a virtual office equipment number and the profile installed in the switch. The subscriber may then retrieve the stored message.
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Bartholomew Dale L.
Farris Robert D.
McAllister Alexander I.
Strauss Michael J.
Bell Atlantic Network Services Inc.
Weaver Scott L.
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