Providing collaborative services with content

Details Providing collaborative services with content Providing collaborative services with content

2008-05-27

2008-05-27

Hotaling, II, John M. (Department: 3714)

Education and demonstration

Question or problem eliciting response

Response of plural examinees communicated to monitor or...

C434S323000, C434S118000, C715S700000, C715S751000

Reexamination Certificate

active

09974259

ABSTRACT:
Systems and methods for integrating collaborative services with content. Collaboration services are provided to a user in the context of content such that the user may collaborate with other contacts or users within the context of the content. The collaborative services are accessed through a pane or window that initially displays a list of experts and peers as well as frequently asked questions links, availability data and configuration data. When a contact is selected, more details about the selected contact are provided to the user including a contact block that indicates how the user may collaborate with the selected contact. The contact block identifies modes of communication such as e-mail, instant messaging, video conferencing, threads, telephone, and the like. When a mode of communication is selected, the user may collaborate with the selected contact. The context of the content is often supplied to the selected contact to improve the collaboration.

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