Programmed conversation recording system with variable patience

Details Programmed conversation recording system with variable patience Programmed conversation recording system with variable patience

1986-12-02

1988-05-24

George, Keith E.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 80, 369 50, 434321, H04M 1110

Patent

active

047471255

ABSTRACT:
A programmed conversation recording system presents a caller with a sequence of messages and records caller responses to these messages during respective calling periods. According to this invention, pauses in the caller response are automatically detected and timed and a patience interval is provided which varies in real time during the recording period as a function of the duration of the caller response. The recording period is automatically terminated when the duration of a pause in the caller response exceeds the patience interval. By varying the patience interval in real time during the recording period, the recording system can be programmed to respond properly, even to responses to complex questions.

REFERENCES:
patent: 3550289 (1970-12-01), Orita et al.
patent: 3747228 (1973-07-01), Yamamoto
patent: 4079200 (1978-03-01), Meri
patent: 4539436 (1985-09-01), Theis
patent: 4692817 (1987-09-01), Theis

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