Product management system and method

Details Product management system and method Product management system and method

2002-11-19

2008-11-18

Laneau, Ronald (Department: 3714)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Including point of sale terminal or electronic cash register

Reexamination Certificate

active

07454366

ABSTRACT:
A system and method of managing products includes a server which is networked with a plurality of terminals to provide users of the terminals with proper support. When a support event occurs at any terminal, the terminal requests the server, through a requesting section, for support via a network, along with an IP address. The server, which includes a database containing registration information such as IP addresses and purchase dates registered when the terminals are purchased, receives the request including the IP address via a receiver, and searches for relevant registration information contained in the database in accordance with the IP address to provide the requested support.

REFERENCES:
patent: 6751624 (2004-06-01), Christal et al.
patent: 6965935 (2005-11-01), Diong
patent: 2003/0023524 (2003-01-01), Sugimoto et al.
patent: 2003/0028612 (2003-02-01), Lin et al.
patent: 2003/0208444 (2003-11-01), Sauer
patent: 2004/0102993 (2004-05-01), Yoshida et al.
patent: 2004/0117383 (2004-06-01), Lee et al.

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