Telephonic communications – Diagnostic testing – malfunction indication – or electrical... – Of centralized switching system
Reexamination Certificate
2006-12-14
2010-06-22
Tran, Quoc D (Department: 2614)
Telephonic communications
Diagnostic testing, malfunction indication, or electrical...
Of centralized switching system
C379S009020, C379S009040
Reexamination Certificate
active
07742576
ABSTRACT:
Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a problem with a communications system. The trouble ticket is assigned a work item number, with the work item number including a telephone number experiencing the problem with the communications system. The trouble ticket is tracked, from initial creating to final closure, using the assigned work item number.
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Tran Quoc D
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