Processes and systems for creating and for managing trouble...

Details Processes and systems for creating and for managing trouble... Processes and systems for creating and for managing trouble...

2007-10-30

2007-10-30

Tran, Quoc (Department: 2614)

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Monitoring

C379S009020, C379S009030, C379S009040

Reexamination Certificate

active

09946271

ABSTRACT:
Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a problem with a communications system. The trouble ticket is assigned a work item number, with the work item number including a telephone number experiencing the problem with the communications system. The trouble ticket is tracked, from initial creation to final closure, using the assigned work item number.

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