Processes and systems for correlating work orders

Details Processes and systems for correlating work orders Processes and systems for correlating work orders

2008-03-04

2008-03-04

Tran, Quoc (Department: 2614)

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Of centralized switching system

C379S009030, C379S009040, C379S015030

Reexamination Certificate

active

09946272

ABSTRACT:
Methods and systems are disclosed for correlating work orders. One embodiment includes communicating with a communications network and acquiring new work order information representing a new work order. The new work order information is searched for at least one correlation parameter. A database of existing work orders is also searched for the at least one correlation parameter. The new work order information is grouped with existing work order information that shares the at least one correlation parameter and that has a date and time stamp within a predetermined interval of a date and time stamp of the new work order. The process, therefore, correlates the new work order with an existing work order having the at least one correlation parameter and a similar date and time stamp.

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