Process integrated messaging

Details Process integrated messaging Process integrated messaging

2007-10-16

2007-10-16

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

C709S219000, C709S238000, C379S088170

Reexamination Certificate

active

10833420

ABSTRACT:
A process integrated messaging system is provided. The system typically includes messaging interface logic, parsing logic, analyzing logic, and database interface logic. The messaging interface logic receives a first message via a messaging client from an originating party regarding a record. The parsing logic parses the first message into its component parts. The analyzing logic examines the component parts of the message and provides a decision signal in response to the contents of the component parts of the message. The database interface logic receives the decision signal, interfaces to a database, and instructs the database to update the record in accordance with the decision signal. The database controls a number of records, each of the records tracking a process and steps associated with the process. Other systems and methods are also provided.

REFERENCES:
patent: 6519479 (2003-02-01), Garudadri et al.
patent: 6643622 (2003-11-01), Stuart et al.
patent: 6907457 (2005-06-01), Merrell et al.
patent: 6944279 (2005-09-01), Elsey et al.
patent: 2003/0050891 (2003-03-01), Cohen

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