Process for an inclusive automated consumer controlled...

Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Finance

Reexamination Certificate

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Reexamination Certificate

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07640209

ABSTRACT:
A system and method completely eliminating the tasks and responsibilities of the mortgage broker, loan officer, and Federally Chartered Banks in the mortgage loan process, thus transforming the Consumer/Borrower's (Consumer) Personal Computer into a Personal Mortgage Company (PMC) establishing a consumer “do-it-yourself” mortgage process bestowing the Consumer the ability and control to complete all processes needed to complete a mortgage loan, from application to closing. Within the system is an automated mortgage monitoring environment initiated each time a Consumer enters the loan environment and for amplified consumer security and confidence; Quality Control stations which monitor and records conversations between the Consumer and the consumer service representative, plus keystroke and ID recording of any consumer service representative that intervened on a loan, and a State and Federal regulator portal which allows financial audits in complete anonymity 24 hours a day, 7 days a week, 365 days a year remotely.

REFERENCES:
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patent: 2002/0138414 (2002-09-01), Baker, IV
patent: 2002/0152155 (2002-10-01), Greenwood et al.
patent: 2005/0197953 (2005-09-01), Broadbent et al.
patent: 2006/0271473 (2006-11-01), Pollock et al.
patent: 2008/0103970 (2008-05-01), Books et al.
Automated underwriting targets the branch, O Sullivan, Orla, US Banker v108n8 pp. 48-50+, Aug. 1998.

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