Proactive analysis of communication network problems

Details Proactive analysis of communication network problems Proactive analysis of communication network problems

2011-07-05

2011-07-05

Tieu, Binh K (Department: 2614)

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Testing of subscriber loop or terminal

C379S001010, C379S009030, C379S014010, C379S015010, C379S032010

Reexamination Certificate

active

07974387

ABSTRACT:
Customer problem reports are collected and analyzed in order to monitor, analyze, and proactively prevent the same or similar problems from reoccurring in the future. A selection of customer problem reports are received and may be prioritized for analysis. Associated network elements may be scheduled for monitoring and/or testing at a greater frequency. Network elements may be the subject of new problem reports which may be dispatched to technicians for proactive analysis and repair.

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