Presence awareness agent

Details Presence awareness agent Presence awareness agent

2002-03-15

2008-08-19

Weiss, John (Department: 3629)

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

C379S226000

Reexamination Certificate

active

07415417

ABSTRACT:
The present invention is directed to a customer contact100in which a agent service function136to collect predetermined types of information regarding the contact and/or the contact center100and interface with the contact. The interface can include presenting service options to the contact. A mood detector152can be used to collect information about the customer's state of mind.

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