Point-based customer tracking and maintenance incentive system

Details Point-based customer tracking and maintenance incentive system Point-based customer tracking and maintenance incentive system

2011-07-05

2011-07-05

Bates, Kevin (Department: 2442)

Electrical computers and digital processing systems: multicomput

Computer network managing

Computer network monitoring

C705S014110

Reexamination Certificate

active

07975049

ABSTRACT:
A computer terminal connected to a manufacturing apparatus as an object of the maintenance management is connected to a server machine providing a maintenance management service by a network, enabling bi-directional communication. The computer terminal transmits maintenance information including a kind of a maintenance method executed at the customer side to the server machine. The server machine acquires the kind of the maintenance method from the maintenance information received from the computer terminal, retrieves points corresponding to the kind of the maintenance method, and stores the retrieved points in a maintenance point storage unit. More points are set for more time consuming maintenance. This can encourage the customer to perform more time consuming maintenance on the manufacturing apparatus in order to obtain more points.

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