Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Health care management
Reexamination Certificate
2001-11-05
2009-06-23
O'Connor, Gerald J. (Department: 3686)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Health care management
C705S002000, C705S004000, C600S300000
Reexamination Certificate
active
07552063
ABSTRACT:
A system and method for conducting surveys, and, more particularly, an at least partially automated and efficient system and method for collecting, processing, and displaying customer satisfaction survey information that enables a product or service provider to evaluate the quality of goods and/or services received based on ratings and reports obtained by performing surveys of customers, employees, and/or staff. The system utilizes an execution platform using a clinical process improvement methodology. The system provides the execution platform with software scripts implementing the clinical improvement process, using drill-down questioning techniques and verbatim comments tailored to the survey participants comments and/or status information to gain insights into the participants' reasons for their opinions. The system obtains raw survey data and processes that data into useful survey information, such as graphs and charts, for presenting to survey consumers (i.e., system users) who may be remotely located. In this way the system and method can be utilized in a quality improvement program for any service or product provider.
REFERENCES:
patent: 4345315 (1982-08-01), Cadotte et al.
patent: 5365425 (1994-11-01), Torma et al.
patent: 5544044 (1996-08-01), Leatherman
patent: 5652842 (1997-07-01), Siegrist et al.
patent: 5706441 (1998-01-01), Lockwood
patent: 5909669 (1999-06-01), Havens
patent: 5924073 (1999-07-01), Tyuluman et al.
patent: 5961332 (1999-10-01), Joao
patent: 6151581 (2000-11-01), Kraftson et al.
patent: 6283761 (2001-09-01), Joao
patent: 6381576 (2002-04-01), Gilbert
patent: 6618746 (2003-09-01), Desai et al.
patent: 6826540 (2004-11-01), Plantec et al.
patent: 2002-366061 (2002-01-01), None
Fisher, Charles R. “Trends in Total Hospital Financial Performance Under the Prospective Payment System” Spring 1992. Health Care Financing Review. vol. 13, Iss. 3. p. 1.
Anonymous. “Patient Statisfaction Survey” Oct. 2000. Trustee. vol. 53, Iss. 9. p. 24.
Czarnecki, Mark T. “Benchmarking Can Add Up For Healthcare Accounting” Sep. 1994. Healthcare Financial Management. vol. 48, Iss. 9. p. 62.
Giunipero, Larry C. and Stepina, Lee. “Job Status and Satisfaction of Hospital Materiel Managers” Feb. 1987. Hospital Materiel Management Quarterly vol. 8, Iss. 3. p. 66.
Eubanks, Paula. “CEOs Cite Job Satisfaction; Experts See Risks” Jun. 20, 1991. Hospitals. vol. 65, Iss. 12. p. 62.
Sloan, Stanley “Health Care CEO Survey” Dec. 1992. Georgia Trend. vol. 8, Iss. 4. p. 45.
Mowll, Charles A. “Hospitals Rate Fiscal Intermediary Performance” Mar. 1989. Healthcare Financial Management. vol. 43, Iss. 3. p. 110.
Gregory, Nancy and Kaldenberg, Dennis O. “Satisfaction With the Billing Process: Using a Patient Survey to Identify Opportunities for Process Improvement” Summer 2000. Hospital Topics. vol. 78, Iss. 3. p. 20.
“CustomerCast Subscriber Satisfaction System Provides a Powerful Competitive Advantage for Excite@Home” PR Newsire. New York: Nov. 18, 1999, p. 1.
Koppikar Vivek
O'Connor Gerald J.
Pearne & Gordon LLP
Quality Data Management Inc.
LandOfFree
Physician office viewpoint survey system and method does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Physician office viewpoint survey system and method, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Physician office viewpoint survey system and method will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4093440