Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Discount or incentive
Reexamination Certificate
2000-05-04
2008-05-06
Patel, Jagdish N (Department: 3693)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Discount or incentive
C705S026640, C705S027200
Reexamination Certificate
active
07370004
ABSTRACT:
A system for personalizing interaction between a user communicating over at least one communication channel and a provider of information/products/services, the user having a communication device for communication over the channel with the provider, the system comprising a channel interface for interfacing with the channel, an information/product/service interface for interfacing with an information/product/service provider; and a knowledge management system coupled to the channel and information/product/service interface, the knowledge management system comprising a knowledge management repository storing information concerning the user, the information obtained from interaction with the user over the channel including current interactions between the user and the knowledge management system, and further storing information concerning a plurality of information/products/services to offer to the user, and a personalization engine for making a decision as to which of the plurality of information/product/services to present to the user over the communication channel based on the stored information in the knowledge management repository.
REFERENCES:
patent: 3634669 (1972-01-01), Wyckoff et al.
patent: 3946206 (1976-03-01), Darjany
patent: 4047033 (1977-09-01), Maimberg
patent: 4545838 (1985-10-01), Minkus
patent: 4582985 (1986-04-01), Lofberg
patent: 4634845 (1987-01-01), Riley et al.
patent: 4700055 (1987-10-01), Kashkashian, Jr.
patent: 4750119 (1988-06-01), Robertson et al.
patent: 4752676 (1988-06-01), Leonard et al.
patent: 4766293 (1988-08-01), Boston
patent: 4766539 (1988-08-01), Fox
patent: 4789928 (1988-12-01), Fujisaki
patent: 4822985 (1989-04-01), Boggan et al.
patent: 4831242 (1989-05-01), Englehardt
patent: 4870259 (1989-09-01), Boggan et al.
patent: 4882675 (1989-11-01), Nichtberger
patent: 4897533 (1990-01-01), Lyszczarz
patent: 4906826 (1990-03-01), Spencer
patent: 4908521 (1990-03-01), Boggan et al.
patent: 4943707 (1990-07-01), Boggan
patent: 4953085 (1990-08-01), Atkins
patent: 4961142 (1990-10-01), Elliot et al.
patent: 4968873 (1990-11-01), Dethloff et al.
patent: 4975840 (1990-12-01), DeTore et al.
patent: 4978401 (1990-12-01), Bonomi
patent: 4992940 (1991-02-01), Dworkin
patent: 5025372 (1991-06-01), Burton
patent: 5080748 (1992-01-01), Bonomi
patent: 5095194 (1992-03-01), Barbanell
patent: 5117355 (1992-05-01), McCarthy
patent: 5175416 (1992-12-01), Mansvelt
patent: 5180901 (1993-01-01), Hiramatsu
patent: 5192947 (1993-03-01), Neustein
patent: 5202826 (1993-04-01), McCarthy
patent: 5206803 (1993-04-01), Vitagliano
patent: 5218631 (1993-06-01), Katz
patent: 5276311 (1994-01-01), Hennige
patent: 5287268 (1994-02-01), McCarthy
patent: 5287269 (1994-02-01), Dorrough
patent: 5297026 (1994-03-01), Hoffman
patent: 5311594 (1994-05-01), Penzias
patent: 5326959 (1994-07-01), Parazza
patent: 5326960 (1994-07-01), Tannenbaum
patent: 5339239 (1994-08-01), Manabe et al.
patent: 5349633 (1994-09-01), Katz
patent: 5350906 (1994-09-01), Brody
patent: 5365575 (1994-11-01), Katz
patent: 5383113 (1995-01-01), Kight et al.
patent: 5397881 (1995-03-01), Mannik
patent: 5424524 (1995-06-01), Ruppert
patent: 5450477 (1995-09-01), Amarant
patent: 5453601 (1995-09-01), Rosen
patent: 5455407 (1995-10-01), Rosen
patent: 5459306 (1995-10-01), Stein et al.
patent: 5465206 (1995-11-01), Hilt
patent: 5466919 (1995-11-01), Hovakimian
patent: 5471669 (1995-11-01), Lidman
patent: 5477038 (1995-12-01), Levine et al.
patent: 5479494 (1995-12-01), Clitherow
patent: 5482139 (1996-01-01), Rivalto
patent: 5483444 (1996-01-01), Malark
patent: 5483445 (1996-01-01), Pickering
patent: 5500514 (1996-03-01), Veeneman
patent: 5511114 (1996-04-01), Stimson
patent: 5513102 (1996-04-01), Auriemma
patent: 5521363 (1996-05-01), Tannenbaum
patent: 5530232 (1996-06-01), Taylor
patent: 5530235 (1996-06-01), Stefik et al.
patent: 5537314 (1996-07-01), Kanter
patent: 5544086 (1996-08-01), Davis
patent: 5544246 (1996-08-01), Mandelbaum
patent: 5553120 (1996-09-01), Katz
patent: 5577109 (1996-11-01), Stimson
patent: 5578808 (1996-11-01), Taylor
patent: 5581064 (1996-12-01), Riley et al.
patent: 5585787 (1996-12-01), Wallerstein
patent: 5590038 (1996-12-01), Pitroda
patent: 5592560 (1997-01-01), Deaton et al.
patent: 5604542 (1997-02-01), Dedrick
patent: 5608785 (1997-03-01), Kasday
patent: 5612868 (1997-03-01), Off
patent: 5621787 (1997-04-01), McKoy
patent: 5621812 (1997-04-01), Deaton et al.
patent: 5637845 (1997-06-01), Kolls
patent: 5638457 (1997-06-01), Deaton et al.
patent: 5642279 (1997-06-01), Stone et al.
patent: 5642485 (1997-06-01), Deaton et al.
patent: 5644723 (1997-07-01), Deaton et al.
patent: 5644727 (1997-07-01), Atkins
patent: 5649114 (1997-07-01), Deaton et al.
patent: 5649117 (1997-07-01), Landry
patent: 5649118 (1997-07-01), Carlisle
patent: 5664110 (1997-09-01), Green
patent: 5665953 (1997-09-01), Mazzamuto
patent: 5675607 (1997-10-01), Alesio
patent: 5675662 (1997-10-01), Deaton et al.
patent: 5677955 (1997-10-01), Doggett
patent: 5684291 (1997-11-01), Taskett
patent: 5687322 (1997-11-01), Deaton et al.
patent: 5689100 (1997-11-01), Carrithers
patent: 5689650 (1997-11-01), McClelland et al.
patent: 5692132 (1997-11-01), Hogan
patent: 5699528 (1997-12-01), Hogan
patent: 5704046 (1997-12-01), Hogan
patent: 5705798 (1998-01-01), Tarbox
patent: 5708422 (1998-01-01), Blonder
patent: 5710886 (1998-01-01), Christensen
patent: 5710887 (1998-01-01), Chelliah et al.
patent: 5715399 (1998-02-01), Bezos
patent: 5721768 (1998-02-01), Stimson
patent: 5721781 (1998-02-01), Deo et al.
patent: 5727153 (1998-03-01), Powell
patent: 5729693 (1998-03-01), Holda-Fleck
patent: 5734838 (1998-03-01), Robinson
patent: 5737421 (1998-04-01), Audebert
patent: 5740549 (1998-04-01), Reilly et al.
patent: 5742775 (1998-04-01), King
patent: 5745049 (1998-04-01), Akiyama et al.
patent: 5745706 (1998-04-01), Wolfberg et al.
patent: 5749075 (1998-05-01), Toader et al.
patent: 5760381 (1998-06-01), Stich
patent: 5765141 (1998-06-01), Spector
patent: 5770843 (1998-06-01), Rose
patent: 5774870 (1998-06-01), Storey
patent: 5777305 (1998-07-01), Smith
patent: 5777306 (1998-07-01), Masuda
patent: 5778067 (1998-07-01), Jones et al.
patent: 5787156 (1998-07-01), Katz
patent: 5787404 (1998-07-01), Fernandez-Holman
patent: 5794207 (1998-08-01), Walker et al.
patent: 5799087 (1998-08-01), Rosen
patent: 5802176 (1998-09-01), Audebert
patent: 5805719 (1998-09-01), Pare et al.
patent: 5806042 (1998-09-01), Kelly et al.
patent: 5806044 (1998-09-01), Powell
patent: 5806045 (1998-09-01), Biorge
patent: 5819234 (1998-10-01), Slavin et al.
patent: 5832457 (1998-11-01), O'Brien
patent: 5835061 (1998-11-01), Stewart
patent: 5835576 (1998-11-01), Katz
patent: 5839113 (1998-11-01), Federau et al.
patent: 5845259 (1998-12-01), West
patent: 5845260 (1998-12-01), Nakano et al.
patent: 5852811 (1998-12-01), Atkins
patent: 5852812 (1998-12-01), Reeder
patent: 5857079 (1999-01-01), Claus .
patent: 5857175 (1999-01-01), Day
patent: 5857709 (1999-01-01), Chock
patent: 5859419 (1999-01-01), Wynn
patent: 5864609 (1999-01-01), Cross
patent: 5864828 (1999-01-01), Atkins
patent: 5864830 (1999-01-01), Armetta
patent: 5870718 (1999-02-01), Spector
patent: 5870721 (1999-02-01), Norris
patent: 5875437 (1999-02-01), Atkins
patent: 5883810 (1999-03-01), Franklin
patent: 5884278 (1999-03-01), Powell
patent: 5884285 (1999-03-01), Atkins
patent: 5887065 (1999-03-01), Audebert
patent: 5890138 (1999-03-01), Godin et al.
patent: 5897620 (1999-04-01), Walker et al.
patent: 5911135 (1999-06-01), Atkins
patent: 5911136 (1999-06-01), Atkins
patent: 5920629 (1999-07-01), Rosen
patent: 5920847 (1999-07-01), Kolling et al.
patent: 5923734 (1999-07-01), Taskett
patent: 5926800 (1999-07-01), Baronowski
patent: 5930217 (1999-07-01), Kayanuma
patent: 5933817 (1999-08-01), Hucal
patent: 5937068 (1999-08-01), Audebert
patent: 5940811 (1999-08-01), Norris
patent: 5953423 (1999-09-01), Rosen
patent: 5953710 (1999-09-01), Fleming
patent: 5955961 (1999-09-01), Wallerstein
patent: 5963648 (1999-10-01), Rosen
patent: 5970480 (1999-10-01), Kalina
patent: 5974399 (1999-10-01), Giuliani et al.
p
Caiazzo Anthony
Holme Jennifer
Patel Ameet
Goodwin & Procter LLP
Patel Jagdish N
The Chase Manhattan Bank
LandOfFree
Personalized interactive network architecture does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Personalized interactive network architecture, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Personalized interactive network architecture will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3985776