Personalized automatic call routing

Details Personalized automatic call routing Personalized automatic call routing

1988-07-11

1991-06-25

Dwyer, James L.

Telephonic communications

Audio message storage, retrieval, or synthesis

379211, 379 89, 379212, H04M 354

Patent

active

050273841

ABSTRACT:
A user programmable telecommunication system for allowing calling parties to select optional call completion destinations during busy and no-answer status conditions. A telephone user can program the system to provide personalized voice responses to calling parties in response to busy and no-answer conditions. In addition, the voice prompts include one or more alternate destinations for assisting the calling party in completing the call. The telephone user preprograms the communication system for defining the alternate destinations so that the calling party is provided with a high likelihood of completing the call to a best possible destination under the circumstance.

REFERENCES:
patent: 3931476 (1976-01-01), Matthews
patent: 3965595 (1976-05-01), Sobanski
patent: 4313035 (1982-01-01), Jordan et al.
patent: 4436962 (1984-03-01), Davis et al.
patent: 4625081 (1986-11-01), Lotito et al.
patent: 4696028 (1987-09-01), Morganstein
patent: 4809321 (1989-02-01), Morganstein et al.
Panasonic Operating Instructions for the Integrated Telephone System Model No. KX-T2345.

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