Persistent dashboard for user interface

Details Persistent dashboard for user interface Persistent dashboard for user interface

2002-06-27

2010-11-16

Tan, Alvin (Department: 2173)

Data processing: presentation processing of document, operator i

Operator interface

For plural users or sites

C715S708000, C715S709000, C715S733000, C715S739000, C715S781000, C715S788000, C715S789000, C715S790000, C715S791000, C379S142010, C379S142040, C379S142060

Reexamination Certificate

active

07836403

ABSTRACT:
A method, user interface module, application program interface, computer program product and system that provides access to context information in a display window that remains persistent as the user navigates the application and views application data. The persistent dashboard can be populated from a communications event, such as an inbound telephone call; from data entered by the customer service agent via the user interface, such as a response to one of a series of scripted questions; from search results of a user-initiated search; or from application data displayed in a display window of the user interface. Various types of information from enterprise databases can be captured in the persistent dashboard to address the enterprise's business processes and needs. Information displayed in the persistent dashboard is configurable.

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