Performance optimizer system and method

Details Performance optimizer system and method Performance optimizer system and method

2005-11-08

2005-11-08

Phan, Thai (Department: 2128)

Data processing: structural design, modeling, simulation, and em

Modeling by mathematical expression

C703S006000, C705S001100, C705S014270, C705S026640, C705S029000, C719S328000, C709S224000

Reexamination Certificate

active

06963826

ABSTRACT:
Information is received from a plurality of CRM/SFA sources within an operating environment and is mapped to specific business processes. Transactional data, learning systems information, technical support information and usage data is aggregated and used to provide a dimensional model of the data. The present invention provides a mapping view of technology usage to one or more business practices and reflects, among other things, the extent to which customer relationship management technology is impacting sales representative performance.

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