Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2007-01-26
2011-12-27
Jeanty, Romain (Department: 3624)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
C705S007390
Reexamination Certificate
active
08086482
ABSTRACT:
In embodiments, the present invention relates to methods and systems for monitoring performance of employees, contractors and other agents employed to perform tasks on behalf of a company, business organization or other entity. In an embodiment, the present invention involves defining performance metrics that relate to achievement values. The achievement values are associated with defined performance levels. Performance statistics that relate to an agents performance are collected and compared to the achievement values to characterize an agent's performance within one of the performance levels. The performance level achieved by an agent and the compensation of the agent are graphically displayed, and in some embodiments used to determine compensation adjustments.
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Buhring Eric
Norcross Trevor
Pelletier Keith
Silvera Timothy
Fleischer Mark
Gradisar Stanley J.
Jeanty Romain
Stanley J. Gradisar Attorney At Law, LLC
Teletech Holdings, Inc.
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