Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or... – Operations research or analysis
Reexamination Certificate
2011-01-11
2011-01-11
Jeanty, Romain (Department: 3624)
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
Operations research or analysis
Reexamination Certificate
active
07870014
ABSTRACT:
An outsourcing command center collects and processes outsourcing data for multiple engagements and multiple outsourcing offerings. The command center may apply a metric set to the outsourcing data that is broadly applicable across multiple outsourcing offerings, but also tailored to specific outsourcing offerings, and extended by engagements to meet their particular metric reporting criteria. The command center provides a portal through which an engagement may access processed metric information for outsourced functions, including metric reporting screens with convenient drill-down link sets to display progressively more detailed views of metrics processed for the engagement.
REFERENCES:
patent: 5983227 (1999-11-01), Nazem et al.
patent: 6345239 (2002-02-01), Bowman-Amuah
patent: 6425525 (2002-07-01), Swaminathan et al.
patent: 7035809 (2006-04-01), Miller et al.
patent: 7162427 (2007-01-01), Myrick et al.
patent: 2001/0051913 (2001-12-01), Vashistha et al.
patent: 2002/0072987 (2002-06-01), Knudsen et al.
patent: 2002/0099582 (2002-07-01), Buckley et al.
patent: 2002/0184043 (2002-12-01), Lavorgna et al.
patent: 2003/0110067 (2003-06-01), Miller et al.
patent: 2003/0149614 (2003-08-01), Andrus et al.
patent: 2004/0032420 (2004-02-01), Allen et al.
patent: 2004/0068431 (2004-04-01), Smith et al.
patent: 2004/0122936 (2004-06-01), Mizelle et al.
patent: 2004/0143470 (2004-07-01), Myrick et al.
patent: 2005/0144022 (2005-06-01), Evans
patent: 2005/0144592 (2005-06-01), Below et al.
patent: 2005/0154769 (2005-07-01), Eckart et al.
patent: 2005/0209944 (2005-09-01), Ballow et al.
patent: 2006/0004596 (2006-01-01), Caniglia et al.
Rubin, Howard A. Using metrics for outsourcing oversight. Information Systems Management. Spr 1997. 14:2 p. 1-11.
Basu, Ron. New Criteria of Performance Management. Measuring Business Excellence. 2001. 5:4 pp. 7-12.
Misra RB (2004). Global IT Outsourcing: Metrics for Success of All Parties. Journal of Information Technology Cases and Applications. 6(3): 21-34.
Ryan HW, Alber MW, Taylor SJ, Change RA, Arvanitis YA, Davis MC, Mullen NK, Dove SL, Mehra PN, and Mindrum C. (1998). Netcentric Computing Computing, Communications, and Knowledge. Auerbach. pp. 1-230.
Telecommunications Product Development Benchmarking Study Launched by Pittiglio Rabin Todd & McGrath. PR Newswire. May 2, 1996. p. 1-3.
The prosecution history of U.S. Appl. No. 11/252,099 shown in the attached Patent Application Retrieval file wrapper document list, printed Sep. 23, 2009, including each substantive office action and applicants'response.
Baughn John B.
Bobear Karen M.
Gleichenhaus Barry A.
Goff Raymond
Mason Miranda L.
Accenture Global Services GmbH
Brinks Hofer Gilson & Lione
Feeney Brett
Jeanty Romain
LandOfFree
Performance management system does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Performance management system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Performance management system will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-2659707