PBX data retrieval and reporting system and method

Details PBX data retrieval and reporting system and method PBX data retrieval and reporting system and method

1996-11-19

1999-08-31

Bayerl, Raymond J.

Computer graphics processing and selective visual display system

Display driving control circuitry

Controlling the condition of display elements

345340, 345352, G06F 314

Patent

active

059459905

ABSTRACT:
A system and method is provided for scheduling data collection sessions between a collection computer and one or more computerized branch exchanges (CBXs). Telephone statistics data collected from the CBXs is stored into a database in the collection computer and accumulated according to fixed time intervals and one or more previously created organizational hierarchies. A report generation system and method is also provided for selectively retrieving stored data and formatting it into a report with features including time zone adjustment, time offsets, data element calculations, and "where" conditions, all in a manner which does not require the user to understand the underlying database organization or any programming languages.

REFERENCES:
patent: 4974254 (1990-11-01), Perine et al.
patent: 5189608 (1993-02-01), Lyons et al.

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