PBX data retrieval and reporting system and method

Details PBX data retrieval and reporting system and method PBX data retrieval and reporting system and method

1994-10-05

1997-04-22

Chin, Wellington

Telephonic communications

With usage measurement

Call charge metering or monitoring

379112, 379115, 379265, 379266, H04M 1500, H04M 300, H04M 500

Patent

active

056235402

ABSTRACT:
A system and method is provided for scheduling data collection sessions between a collection computer and one or more computerized branch exchanges (CBXs). Telephone statistics data collected from the CBXs is stored into a database in the collection computer and accumulated according to fixed time intervals and one or more previously created organizational hierarchies. A report generation system and method is also provided for selectively retrieving stored data and formatting it into a report with features including time zone adjustment, time offsets, data element calculations, and "where" conditions, all in a manner which does not require the user to understand the underlying database organization or any programming languages.

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