Path learning feature for an automated telemarketing system

Details Path learning feature for an automated telemarketing system Path learning feature for an automated telemarketing system

1989-04-03

1990-06-05

Olms, Douglas W.

Multiplex communications

Wide area network

Packet switching

370 62, 379 97, H04L 1100

Patent

active

049320211

ABSTRACT:
In a telemarketing system in which responsive to system prompts a user selects a particular path through the system to peach a desired service offering, the present invention "learns" the path that the user repeatedly selects over a period of time and thereafter gives the user the option of advancing to the end point of that path without the user having to listen and respond to the system prompts.

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