Data processing: financial – business practice – management – or co – Automated electrical financial or business practice or...
Patent
1996-05-17
1999-10-26
MacDonald, Allen R.
Data processing: financial, business practice, management, or co
Automated electrical financial or business practice or...
705 28, 235385, G06F 1521, G06F 1524, G06F 1760, G06F 1520
Patent
active
059743883
ABSTRACT:
An apparatus for providing paint product related information to customers and recording customer telephone calls includes work stations (10, 23) having a memory device (18) storing a plurality of paint product information and a plurality of customer information, an input device (12) for generating a customer request for information signal related to a selected one of the paint products, a display device (14) for visually displaying information and graphic displays in response to display signals, a computer (13) responsive to the customer request for information signal for selecting from the customer information caller information related to a customer associated with the customer request and generating a first display signal to the display device (14) to visually display a call log graphic display (43) including the caller information (44), and being responsive to the customer request for information signal for selecting a portion of the paint product information related to advice to be given to the customer and generating a second display signal to visually display (58, 88) the selected portion of the paint product information on said display device (14) and a modem (16) connected between the computer (13) and a telephone system (17) for sending the selected portion of the paint product information to the customer.
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American Standox, Inc.
Kanof Pedro R.
MacDonald Allen R.
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