Overview subsystem for information page server

Details Overview subsystem for information page server Overview subsystem for information page server

2006-02-07

2006-02-07

Meky, Moustafa M. (Department: 2157)

Electrical computers and digital processing systems: multicomput

Computer conferencing

C709S203000, C709S217000, C709S219000

Reexamination Certificate

active

06996605

ABSTRACT:
A service system associated with a web site establishes a respective communication session for each of at least selected web pages and joins to the session any party currently viewing the page. A sessions overview subsystem is notified of parties joining and leaving sessions and maintains a real-time database of current page sessions and the parties currently joined to each session. A user interface of the overview subsystem dynamically generates a sessions overview page from the real-time database and serves this page to a requesting permitted user, such as a customer service representative in a contact center associated with the service system. The permitted user can then select a specific session and request to be joined to it.

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