Overflow call handling system

Details Overflow call handling system Overflow call handling system

1986-08-22

1989-01-24

Brown, Thomas W.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 84, 379 96, 379142, 379211, 379214, 379266, H04M 157, H04M 350, H04Q 364

Patent

active

048005835

ABSTRACT:
Overflow calls intended for a telephone answering center are automatically diverted to an overflow center which automatically answers the overflow calls and records information acquired from the overflow calls. This recorded information is digitally encoded and then transmitted back from the overflow station to the telephone answering center, where it is received and used to allow operators at the telephone answering center to place callbacks, or to take other appropriate action.

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patent: 4256928 (1981-03-01), Lesea et al.
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patent: 4400587 (1983-08-01), Taylor et al.
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patent: 4430726 (1984-02-01), Kasday
patent: 4446337 (1984-05-01), Cofer
patent: 4484031 (1984-11-01), Gray et al.
patent: 4652700 (1987-03-01), Matthews et al.
patent: 4696028 (1987-09-01), Morganstein

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