Outbound notification using customer profile information

Details Outbound notification using customer profile information Outbound notification using customer profile information

2011-08-09

2011-08-09

Vaughn, Jr., William C (Department: 2444)

Electrical computers and digital processing systems: multicomput

Computer conferencing

Priority based messaging

C709S223000

Reexamination Certificate

active

07996481

ABSTRACT:
Methods and systems provide for automatic outbound information notification to a subscriber based on a subscriber's communications customer profile. A subscriber may select one or more events for which the subscriber desires notification from an outbound notification events options list. When an event is triggered for which the subscriber has requested notification, for example a traffic information report at a selected notification time, a voice services node queries a customer profile database to determine what information must be obtained and transmitted to the subscriber based on the subscriber's selected notification options and frequencies. The voice services node calls the subscriber at the subscriber's telephone directory number and plays the prescribed event information to the subscriber.

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