Organization chart based call information routing

Details Organization chart based call information routing Organization chart based call information routing

1999-04-01

2000-06-13

Zele, Krista

Telephonic communications

Call or terminal access alarm or control

At substation

379 671, 379120, 379157, 379243, H04M 164, H04M 1500, H04M 100, H04M 300

Patent

active

060758511

ABSTRACT:
A method of routing calls, messages or information (call routing) comprising storing in a memory a database representing a relationship or organization roles, including names of persons filling the roles and call directory numbers associated with the roles, in response to a request to complete a call to a particular directory number associated with one of the roles, looking up in the database a directory number associated with one of the roles, and processing the call as if the call were directed to the further directory number.

REFERENCES:
patent: 5533110 (1996-07-01), Pinard et al.
patent: 5703940 (1997-12-01), Sattar et al.
patent: 5761288 (1998-06-01), Pinard et al.
patent: 5812533 (1998-09-01), Cox et al.
patent: 5864614 (1999-01-01), Farris et al.
patent: 5892819 (1999-04-01), Stumer

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