Telephonic communications – Special services – Anonymous party
Patent
1998-02-12
2000-08-15
Hong, Harry S.
Telephonic communications
Special services
Anonymous party
379 9312, 379 9317, 379207, 379219, H04M 342
Patent
active
061047988
ABSTRACT:
An automated order processing system for a telecommunications services carrier is capable of activating customer orders and provisioning telecommunications services for customers. The system includes a client application including a graphical user interface for receiving one or more customer orders from a remote location, each customer order having at least one unique identifier, the client application further up-front validating the format of customer orders received. A server application is provided for entering the validated customer orders in a database storage device, prior to initiating customer order activation and provisioning. In addition to controlling the order entry, activation, provisioning and installation processes, the server application tracks the status of each customer order by receiving status information updates for each customer order throughout the entry, activation, provisioning and installation process, and accordingly updates the database storage device. The system additionally provides a report generating function providing customers with up to date information about their accounts via the client application's graphical user interface.
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Hoyt Daniel Mark
Lickiss Alan Lee
Szabo Christian Attila
Zollmann George Gregg
Deane, Jr. William J.
Hong Harry S.
MCI Communications Corporation
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