Operator services using speech processing

Details Operator services using speech processing Operator services using speech processing

1989-12-18

1991-05-07

Dwyer, James L.

Telephonic communications

Special services

Anonymous party

379265, 379266, H04M 342

Patent

active

050143034

ABSTRACT:
Speech compression technology is utilized to reduce the average working time of an operator on directory assistance calls. In particular, a directory assistance call arriving at an automatic call distributor via a directory assistance trunk is first processed by a speech processing system to compress the initial request for a telephone number. The speech processing system is then connected to an operator position to transmit the processed initial order thereto.

REFERENCES:
patent: 4696039 (1987-09-01), Doddington
patent: 4790003 (1988-12-01), Kopley et al.
patent: 4881261 (1989-11-01), Oliphant et al.
patent: 4896345 (1990-01-01), Thorne

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